Privacy Policy

This Privacy Policy describes how Liberty Septic & Excavating, LLC ("Liberty Septic & Excavating", "we", "us", or "our") collects, uses, discloses, and protects your information when you interact with us, including through our website, forms, phone calls, emails, and any other services we provide (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Last updated: March 26, 2026

1. Information We Collect

We collect information that you voluntarily provide to us, as well as certain information that is collected automatically when you use our Services.

1.1 Information You Provide Directly

  • Contact details such as your name, email address, phone number, and mailing address.
  • Project or service details, including property address, type of work requested, and other job-related information.
  • Any information you provide when you request a quote, schedule service, or contact us for support.
  • Communication content, such as emails, text messages, or phone call summaries related to our Services.

1.2 Information Collected Automatically

When you visit our website or interact with our online Services, we may automatically collect certain information about your device and usage, such as:

  • Device and browser information (e.g., IP address, browser type, operating system).
  • Usage data (e.g., pages visited, time spent on pages, links clicked).
  • General location information derived from your IP address.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, schedule, and manage septic and excavating services.
  • To prepare and deliver estimates or quotes for requested work.
  • To communicate with you about appointments, project updates, billing, and customer support.
  • To respond to your inquiries, questions, and service requests.
  • To improve our Services, website experience, and customer support.
  • To send administrative information, such as policy updates or service-related notices.
  • To comply with legal obligations and protect our legal rights.

3. Legal Bases for Processing (If Applicable)

Depending on your location, we may rely on one or more of the following legal bases to process your personal information:

  • Your consent, which you may withdraw at any time where applicable.
  • Performance of a contract or taking steps at your request before entering into a contract.
  • Compliance with a legal obligation.
  • Our legitimate interests, such as operating and improving our business and Services.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

  • With service providers and vendors who help us operate our business (for example, scheduling, customer communication, or payment processing), and who are required to protect your information.
  • With subcontractors or partners as needed to perform the services you have requested.
  • When required by law, regulation, legal process, or governmental request.
  • When necessary to protect the rights, property, or safety of Liberty Septic & Excavating, our customers, or others.
  • In connection with a business transaction, such as a merger, sale of assets, or reorganization, where permitted by law.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, or similar tracking technologies to improve your browsing experience, understand how our site is used, and support our marketing efforts. Cookies are small data files stored on your device.

You can typically set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some features of our website may not function properly.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services to you, complying with our legal obligations, resolving disputes, and enforcing our agreements. The specific retention period may vary depending on the type of information and applicable laws or regulations.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, update, correct, or delete certain data we hold about you. You may also have the right to object to or restrict certain processing, or to withdraw consent where processing is based on consent.

To exercise these rights (where available) or to request more information, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before processing certain requests.

9. Third-Party Links and Services

Our website or communications may contain links to third-party websites or services that are not operated by Liberty Septic & Excavating. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

10. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise any applicable rights regarding your personal information, you may contact us at:

Liberty Septic & Excavating, LLC
2210 CR 340
Burnet, TX 78611

Phone: 512-577-4862
Email: [email protected]